Privacy Policy

01What Data We Obtain

We obtain only what is reasonably required to run, protect, refine, and personalize ReelPop, such as:

• Account details, including user ID, sign-in channel, display name, avatar, and whether you are signed in.
• Contact details you voluntarily share, for example an email address provided when submitting feedback or asking for help.
• Device and runtime data, such as handset model, OS version, app build, language, connectivity state, advertising IDs when available, push tokens, and diagnostic or crash logs.
• Interaction data, such as dramas you watch, progress, favorites, check-ins, search or browse paths, and other in-app actions.
• Commerce and entitlement data, such as Coins, Bonus, membership status, plan type, App Store transaction IDs, and verification outcomes. Full card numbers are not received or kept by us.
• Signals gathered via analytics, attribution, anti-abuse, and messaging SDKs so we can assess stability and marketing performance.

02Why We Process Data

The data above is processed in order to:

• Deliver playback, sign-in, recommendations, check-in rewards, Coins, Bonus, memberships, and help channels.
• Confirm purchases, grant membership perks, restore entitlements, and resolve incomplete or failed orders.
• Defend the platform against misuse and fraud, investigate incidents, and protect users and ReelPop.
• Study how the product is used, improve discovery and performance, and evaluate acquisition campaigns.
• Send operational notices about accounts, rewards, subscriptions, updates, or support, subject to your device settings and applicable law.
• Meet legal, regulatory, bookkeeping, tax, and store-platform obligations.

03Cookies, SDKs, and Related Tools

ReelPop may rely on cookies, local storage, mobile SDKs, analytics, attribution, crash reporting, and push delivery. These tools help maintain sessions, store preferences, measure feature use, identify traffic sources, surface faults, and keep the service dependable.

04When Data May Be Shared

We do not sell personal information. Limited sharing may occur only as follows:

• With vendors that host infrastructure, run analytics or attribution, report crashes, send messages, verify payments, assist support, or provide security.
• With Apple or other platforms when needed for IAP, subscriptions, refunds, entitlement checks, or compliance.
• With authorities, courts, or other parties when required by law, or when needed to protect users, ReelPop, or the public.
• In a merger, acquisition, financing, reorganization, or asset transfer, with suitable protections in place.

05How Long We Keep Data

We retain data only for as long as reasonably needed for the purposes in this Policy—operating accounts, preserving entitlement history, security, dispute handling, legal compliance, and product improvement. Certain transaction, security, or accounting records may be kept longer where law or platform rules require it.

06Your Options and Rights

Subject to your region and applicable law, you may be able to access, correct, erase, or limit processing of certain personal data. You may also:

• Adjust notification permissions in system settings.
• Manage or cancel App Store subscriptions in your Apple ID settings.
• Delete your account in the app where offered, or reach us at the address below.
• Restrict advertising or tracking permissions in device privacy controls.

07Removing Your Account

ReelPop includes an in-app path to request account deletion. For assistance with deletion, email ReelPopDrama@outlook.com.

Once a verified deletion request is completed, we will delete or anonymize personal data tied to the account—such as profile fields, login identifiers, viewing-related account records, favorites, applicable feedback history, and in-app entitlement records that are no longer needed.

Retention may continue where legitimate and lawful, including:

• Purchase, subscription, refund, tax, accounting, fraud-prevention, and dispute materials required by law, App Store rules, or payment verification.
• Security or abuse-prevention logs needed to protect users, ReelPop, and the service.
• Aggregated or anonymized data that can no longer reasonably identify you.

Deleting an account does not by itself cancel an active App Store subscription. Renewals must be managed or stopped in your Apple account settings. We aim to finish verified deletion requests within a reasonable time, unless a longer period is required or allowed by law.

08Minors

ReelPop is not intended for children below the age set by applicable law. If we learn that a child’s personal data was collected without proper consent, we will take reasonable steps to remove it.

09Safeguards

We apply reasonable technical and organizational controls against unauthorized access, loss, misuse, alteration, or disclosure. No transmission or storage method is perfectly secure, and absolute security cannot be promised.

10Cross-Border Processing

Data may be processed or stored outside your country or region. Where required, we apply appropriate safeguards for those transfers.

11Updates to This Policy

This Privacy Policy may be revised periodically. For material updates, we will take reasonable steps to inform you—for example by changing the effective date or showing an in-app notice.

12Technical Support & Contact